Betoso Privacy Policy 2026 | How We Handle Your Data

When you register, we ask for your email address, a password, your preferred currency, your name, date of birth and home address. To complete verification before a withdrawal, we may also request identity documents, proof of address and evidence of how a payment method belongs to you. As you use your account we record deposits, withdrawals, game activity, bonus usage and the limits or exclusions you set. Our servers also log technical details such as your IP address, device type, browser and approximate location. If you contact our team, we keep a record of that conversation.

We use your information to create and run your account, confirm you are of legal age, process payments and pay out winnings. We also use it to detect fraud, prevent money laundering and protect players who may be at risk of harm. Some data helps us improve our games lobby, fix technical faults and answer your questions. With your permission, we may send you news about promotions; you can switch those messages off at any time, and doing so never affects your ability to play or withdraw.

We process personal data only where we have a lawful reason to do so. Most of what we hold is needed to perform our agreement with you, such as running your account and handling transactions. Some processing is required by law, for example identity checks and financial-crime controls. We rely on legitimate interests for security monitoring, fraud prevention and service improvement, balancing them against your privacy. Where we send marketing or use non-essential cookies, we ask for your consent first, and you can withdraw that consent whenever you like.

We do not sell your personal data. We share it only with parties who help us deliver the service: payment processors and banks, identity-verification and anti-fraud providers, game studios and live-dealer suppliers where needed to run a session, and technology partners who host our systems or provide customer support tools. We may also disclose information to regulators, law enforcement or other authorities when we are legally required to, or to protect our rights. Because some partners operate outside the UK, we put suitable safeguards in place for those transfers.

We keep personal data only for as long as there is a genuine need. Account and transaction records are retained while your account is open and for a period afterwards to meet legal, accounting and anti-money-laundering obligations. Verification documents are stored securely for the same reasons. If you close your account or self-exclude, we may keep a minimal record so we can honour your exclusion and respond to disputes. Once a retention period ends, we delete or anonymise the information rather than leaving it in storage.

Under UK data protection law you can ask to see the personal data we hold about you, request corrections to anything inaccurate, and ask us to erase information we no longer have a valid reason to keep. You may also object to certain processing, ask us to restrict it, request a portable copy of the data you provided, and withdraw consent for marketing at any moment. Some requests are limited where we must retain records by law. If you are unhappy with how we respond, you may raise a complaint with the UK data protection authority.

We protect your data with SSL encryption in transit and with access controls that limit who on our team can see account details. Identity checks help keep your account from being used by anyone else, and we review unusual activity to catch problems early. No system is completely risk-free, so please choose a strong, unique password and never share your login. We also give you responsible gambling tools, including deposit limits and self-exclusion options, so that you stay in charge of how you play.

We use cookies and comparable technologies to keep you signed in, remember your preferences, secure the site and understand how pages are used. Some are essential for the service to work, while others, such as analytics or marketing tools, are optional and only used with your consent. You can adjust your choices through your browser settings or any cookie preferences panel we provide. For a full breakdown of the cookies we use and how to manage them, please see our dedicated cookie policy.

If you want to exercise a right, ask a question about this policy or raise a concern, please contact our Data Protection Officer through the support team via live chat, which is open around the clock. Tell us what you need and which account it relates to, and we may ask you to confirm your identity before acting so that your information stays safe. We aim to answer every privacy request promptly and within the timeframes set by law. Please note we operate under a Curacao eGaming licence, not a UK Gambling Commission licence.

We may update this policy from time to time to reflect changes in our services, technology or legal obligations. When we make a meaningful change, we will update the version shown on this page and, where appropriate, let you know by email or a notice in your account. We encourage you to review the policy periodically. By continuing to use your account after an update takes effect, you acknowledge the revised terms. Gambling should always be entertainment, so play within your means and seek support if it stops being fun.